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iTunes 11 Logo for iTunes Will Not Play Songs

iTunes 11

Ever since I downloaded iTunes 11, I have intermittently had trouble getting songs to play from within iTunes (I have no such problem playing music on my iPhone).  I searched Google and Bing for “iTunes will not play” and discovered that this is a frequent problem for iTunes 11 users, as evidenced by the following Apple Communities (support forum) posts.

Customers Report: iTunes Will Not Play My Songs!

Can’t play a song I purchased // Purchased album fine then purchased song will not play // Purchased downloads will not play // I bought music from iTunes but it will not play // iTunes 11 does not play selected song // My itunes music wont play // Clicking on any of these links (which will open a new page) will take you to the Apple Communities website where you can read the customer’s post and any replies from other iTunes users.

One source of the problem seems to be the Up Next feature, which is simply a way to create a playlist on the fly. For example, let’s say you right-click a song, and then select Add to Up Next. And you do this for 5 songs. Then you get a phone call, and check your email, and walk the dog. When you return from walking Rover, you remember, “Oh yeah I was going to listen to some tunes.”

You were going to listen to selections from Exile on Main Street. But you scan your song list and notice Zeppelin’s You Shook Me from their BBC Sessions album and you really want to hear Page & Co. rockin out so you double-click the tune. You then get a pop-up:

 

iTunes_Screenshot.png

 

What do you do? Clearing songs sounds an awful lot like deleting songs so you’re not sure about that one. You think that if you click Play that you’ll end up playing Up Next songs, which isn’t what you want. So you click Cancel and feel frustrated and wish there was an alternative to iTunes (or you went searching for “iTunes will not play” and you ended up here!)

And that is just one of the situations that causes iTunes to stubbornly refuse to play your songs. I have yet to figure out the other reasons–if you know, please post suggestions and tips in the Comments (below).

By the way, if you get the above pop-up, you should click Play, which will play the song you wanted while also preserving the songs you have ‘stored’ in Up Next.

But that’s not obvious. Playing a song in iTunes should be super-user-friendly and intuitive. It isn’t.

~ Mark

P.S. Here are some pages from the Apple Knowledge Base that address the “iTunes will not play” issue to some extent, although many of the proposed problem-solving steps look pretty complicated to me.

Audio does not play or plays incorrectly

iTunes 11 for Windows: If you have trouble playing music or other audio

 

Helicopter and soldiers during Vietnam WarThis is the second of two blog posts analyzing the new Army Medicine PTSD diagnosis policy.

Lack of Convincing Evidence for the Assertion that Symptom Exaggeration is “Rare”

Having reviewed the research studies that Marx & Holowka (2011) misconstrued (see the previous post), I will now turn to an analysis of the two studies on which they–and the Army Medicine Policy Guidance--rely to support their claim that Service Members and Veterans rarely exaggerate or feign PTSD symptoms. Here is what Marx & Holowka (2011) wrote:

In what may be the strongest evidence regarding the validity of estimates of military-related PTSD, an internal study conducted in 2005 by the VA Office of the Inspector General (OIG) showed that, out of 2,100 reviewed service-connected PTSD cases, only 13 (0.6%) were potentially fraudulent. The results of this study by the VA suggest that malingered PTSD is not nearly as prevalent as what others have suggested. These VA findings were corroborated by Dohwenrend et al. (2006), who found no evidence of malingering and virtually no evidence of attempts to inflate disability claims.

2005 VA Office of the Inspector General (OIG) Report
Citing the IOG Report as evidence for an exceptionally low exaggeration rate, as Marx & Holokwa (2011) did, compares apples to oranges. In this case the comparison is between 1) a potential crime (fraud); and 2) symptom exaggeration during PTSD treatment evaluations or disability examinations.

It stands to reason that potential fraud, a federal crime, occurs significantly less often than symptom exaggeration, which is not a crime. Thus, to cite a 0.6% potential fraud detection rate as if it represents the symptom exaggeration rate is disingenuous.

Instead of extrapolating from potential fraud cases, an accurate assessment of the exaggeration rate should involve the direct measurement of the behavior in question (symptom exaggeration) while the Service Member or Veteran is seeking compensation. And this is precisely the research method employed by the studies that Marx & Holokwa (2011) attempt to dismiss.

Contrary to the impression of relative rarity that Marx & Holokwa (2011) seek to convey, the appropriately conducted research suggests exaggeration rates from 21% (Franklin, et al., 2002) to 53% (Freeman, et al., 2008). I believe the 21% figure is probably closest to the true rate because the Franklin, et al. (2002) study:

  • Determined this rate based on a validity scale (Fp) with very good specificity (Arbisi, et al., 2006; Tolin, et al., 2010)
  • Used a fairly conservative criterion for exaggeration (Fp ≥ 7)
  • Analyzed results obtained from actual PTSD disability examinations

Dohwenrend, et al. (2006)
This study was primarily a reanalysis of data from the National Vietnam Veterans Readjustment Study (Kulka, et al., 1988), with additional information about combat exposure culled by the researchers from military personnel records and historical archives. The section of the Dohwenrend, et al. (2006) article upon which Marx & Holokwa (2011) base their assertion of “…no evidence of malingering and virtually no evidence of attempts to inflate disability claims” is this one:

To investigate questions about the possible falsification of symptom reporting, we reasoned that if some NVVRS veterans exaggerated their PTSD symptoms by outright lying or more subtle retrospective distortions (26), these veterans should be overrepresented among veterans who reported experiencing high war-zone stress despite having record-based MHMs indicating low or moderate severity of exposure. Using questionnaire measures of dissembling (27–31) and self-reported symptoms, we found no indication of dissembling and little evidence of exaggeration (SOM text).

The possibility of receiving disability compensation might motivate falsification of symptoms and exposure reports (16). Compensation-seeking for psychiatric disability was reported by 9.3% of the veterans. However, there was no elevation of compensation-seeking among veterans discordant on the exposure measures; for example, only 3.0% of those who reported high exposure in the context of low MHM exposure sought compensation compared with 15.6% who were high on both exposure measures.

I have no problem accepting the conclusion that the Veterans evaluated for the National Vietnam Veterans Readjustment Study (NVVRS) were not exaggerating their symptoms. But there is a major problem with extrapolating from this conclusion to an assertion that Service Members seeking compensation rarely exaggerate during clinical PTSD evaluations or disability examinations: The Veterans enrolled in the NVVRS knew that it was a research study and that their answers to questions would never be used to determine if they qualified for compensation benefits.

On the other hand, Service Members or Veterans seeking compensation know that when they receive a treatment evaluation or a disability examination that their answers to questions will “count”, i.e., their responses and any resulting diagnoses will be reviewed by adjudicators to determine if they qualify for compensation benefits.

The evaluation context matters. There is no incentive during a confidential research study–that has nothing to do with compensation benefits–for individuals to exaggerate or feign symptoms. However, some Service Members or Veterans, who have applied for disability compensation or plan to do so soon, will be tempted to embellish the nature and extent of the symptoms they report when undergoing contemporaneous PTSD treatment evaluations or, certainly, during disability examinations.

Again, as I emphasized above, I believe that such exaggeration or feigning occurs in a minority of cases (probably somewhere around 1 out of 5 individuals), which means that the majority of Service Members and Veterans (approximately 4 out of 5) do not exaggerate or feign their symptoms. Nonetheless, a 20% exaggeration/feigning rate is hardly “rare” and should not be ignored by policy-makers, administrators, and disability examiners.

~

What do you think? Is exaggeration among Service Members or Veterans seeking disability compensation “rare”? Should disability examiners assess for exaggeration or feigning? Please comment below.

References
Department of Veterans Affairs. Office of the Inspector General. (2005). Review of state variances in VA disability compensation payments. (#05-00765-137). Washington, DC: Author.

Dohrenwend, B. P., Turner, J. B., Turse, N. A., Adams, B. G., Koenen, K. C., & Marshall, R. (2006). The psychological risks of Vietnam for U.S. veterans: A revisit with new data and methods. Science, 313(5789), 979-982. doi: 10.1126/science.1128944

Franklin, C., Repasky, S., Thompson, K., Shelton, S. & Uddo, M. (2002). Differentiating overreporting and extreme distress: MMPI-2 use with compensation-seeking veterans with PTSD. Journal Of Personality Assessment, 79(2), 274–285.

Freeman, T., Powell, M. & Kimbrell, T. (2008). Measuring symptom exaggeration in veterans with chronic posttraumatic stress disorder. Psychiatry Research, 158(3), 374–380.

Kulka, R. A., et al. (1988). Contractual report of findings from the National Vietnam Veterans Readjustment Study, Volume I. Washington, DC: Veterans Administration.

Marx, B. P. & Holowka, D. W. (2011). PTSD disability assessment. PTSD Research Quarterly, 22(4), 1-6.

 

two American soldiersDiagnosing PTSD in the Army has changed as a result of a new policy guideline released recently. Although the Army Medicine Policy Guidance is dated 10 April 2012, public awareness of the change was not raised until Hal Bernton of the Seattle Times (who has been on top of this developing story since the beginning) broke the story on 21 April 2012.

The policy change has also been covered by the Los Angeles Times, Wired, and Stars and Stripes.

The two major changes with regard to Army Medicine’s diagnosis of PTSD are:

1. Psychiatrists and psychologists are encouraged to use a flexible definition of Criterion A2 of the DSM-IV PTSD diagnostic criteria.

2. Clinicians are being told that exaggeration or feigning of PTSD is rare and they are being discouraged from assessing for dissimulation during PTSD evaluations.

First Policy Change: Flexible A2 Criterion

I agree wholeheartedly with the first recommendation. The current A2 Criterion for PTSD reads, “The person’s response involved intense fear, helplessness, or horror.” The problem with this criterion for Service Members (and emergency first responders) is that these individuals are trained to control their emotions in the midst of combat or other frightening or horrifying situations. While they might experience fear, soldiers tend to suppress this emotion so that they can respond efficiently and effectively to clear and present danger.

When asked afterwards what they experienced emotionally, many service members will tell you they felt “angry” or even, “nothing, I just acted.” Men and women of the armed forces should not be penalized (not given a PTSD diagnosis when they meet all other diagnostic criteria) simply because they responded to an imminent threat in a manner consistent with their training. My hat is off to Army Medicine for recognizing this problem and taking decisive action to correct it.

Second Policy Change: Discouraging the Assessment of Exaggeration or Feigning

I disagree with the second policy change because it ignores or unfairly discounts psychological research that suggests that some Service Members or Veterans over-report PTSD symptoms when they seek disability benefits. But you wouldn’t know that fact reading the Army Medicine Policy Guidance. Instead, you read this:

Although there has been debate on the role of symptom exaggeration or malingering for secondary gain in DoD and VA PTSD Disability Evaluation System (DES) processes, there is considerable evidence that this is rare and unlikely to be a major factor in the vast majority of disability determinations.

The Policy Guidance cites only one document to support this contention. It is an article published in PTSD Research Quarterly, the citation for which is:

Marx, B. P. & Holowka, D. W. (2011). PTSD disability assessment. PTSD Research Quarterly, 22(4), 1-6.

Note that the proper in-text citation for this article is “Marx & Holowka (2011)” but the Army Medicine Policy Guidance refers to it as “Marx (2011).” This isn’t a major error; I simply want to make sure that readers understand which document the Policy Guidance is referencing.

The problem with the Marx & Holowka (2011) article is that it:

  • Misconstrues (or incompletely reports on) research that suggests higher-than-average rates of symptom exaggeration among Veterans seeking PTSD disability benefits.
  • Cites two studies–also cited by the Army Medicine Policy Guidance–which, when examined closely, do not provide convincing evidence that symptom exaggeration or feigning is rare when Service Members or Veterans seek PTSD disability benefits.
Misconstruing Relevant Research Studies

This section will review four research studies that Marx & Holowka (2011) try to discredit.

Misconstruing Research: Study #1
With regard to misconstruing research, the first study I will examine doesn’t involve misconstrual per se, it is simply incomplete. Here is the quote from the Marx & Holowka (2011) article:

Higher scores on the MMPI-2 F scale, an indicator of exaggerated response, have also been associated with increased (actual) symptomatology. For instance, a study by Franklin, Repasky, Thompson, Shelton, and Uddo (2002) found that compensation-seeking Veterans with elevated MMPI-2 F scores were not purposely exaggerating their symptoms, or attempting to deceive assessors, but rather were experiencing extreme distress.

That statement is correct up to a point. Franklin, et al. (2002) demonstrated that some compensation-seeking Veterans elevate standard MMPI-2 validity scales when further analysis suggests that they were not engaging in wholesale exaggeration for the purposes of receiving compensation benefits but were, instead, simply distressed. Franklin, et al. (2002) were not the first researchers to suggest this pattern (see Frueh, et al., 2000, for example), however, their research is an important contribution. And, subsequent research (Resnick, West, & Payne, 2008) has confirmed this phenomenon with PTSD patients in general.  However, Marx & Holowka (2011) don’t tell the whole story about the Franklin, et al. (2002) study. Specifically, they  fail to mention that 22.8% of the Franklin, et al. (2002) sample did not fit into the “extreme distress” group and, in fact, there was a strong indication that those Veterans significantly exaggerated their symptoms (Fp≥7).

Misconstruing Research: Study #2
The next research study to examine is described by Marx & Holowka (2011) as follows:

Grubaugh, Elhai, Monnier, and Frueh (2004) observed higher scores on the MMPI-2 F scale among compensation-seeking Veterans, but no differences in healthcare utilization among the compensation-seeking and non-compensation-seeking groups. This suggests that even if some Veterans exaggerated claims, they were also motivated to obtain treatment for their difficulties.

This conclusion makes it sound as if maybe the compensation-seeking Veterans weren’t really exaggerating. After all, they were seeking treatment for PTSD so doesn’t that suggest that they actually have the disorder? Perhaps. But another possibility exists, namely that the compensation-seeking Veterans might have sought PTSD treatment to establish their claim for disability benefits. Consider the following advice offered to Veterans contemplating a PTSD disability claim:

There is 1 major thing that you need in order to get a PTSD claim approved. This is a diagnosis of Post Traumatic stress disorder from a medical professional. The diagnosis can come from a private physician or from a VA physician.

Or this advice:

What you need to do is to build support for your claim by never missing a doctors appointment. Always be on time and be extremely careful of what you say and/or don’t say. When you go to the doctor follow these simple rules: When you see a medical doctor or any nurse, you should respond to How are you today? by saying “my nightmares bother me, the flashbacks are nearly unbearable ” then discuss what else bothers you.

This issue is first and foremost, then you can complain about other things that bother you. You always respond with your service connected issue first. Never say fine, never say OK.

Or this suggestion on a HadIt.com forum (by a Moderator with over 21,000 posts on the forum):

Welcome to Hadit. You need three things to establish your claim for PTSD. You have to have a current diagnosis of PTSD that is linked to your service and you need to show a stressor that can be proved that happened when you served.

Spending some time in a VA hospital can help your claim.[1]

Those are just three examples. It is widely known in Veteran’s circles that it usually a good idea to seek PTSD treatment to help “establish your claim” for PTSD. I am not asserting that this is necessarily a bad thing. Those Veterans suffering from PTSD certainly deserve top-notch treatment and the VA is a good place to receive it. However, one should not assume that compensation-seeking Veterans pursue VA PTSD treatment only for clinical reasons; sometimes they seek treatment to help establish their PTSD disability claim, either in addition to or exclusive of a desire to receive clinical assistance.

Misconstruing Research: Study #3
The next research study is described in part by Marx & Holowka (2011) as follows:

Arbisi, Murdoch, Fortier, and McNulty (2004) compared Veterans undergoing C&P exams with high and low scores on the MMPI F(p) scale, detecting no difference in award decisions or healthcare utilization, and although available, these scores were not routinely considered in the final determination of PTSD compensation.

The whole point of that article is that VA psychologists failed to interpret, integrate, or even comment on high scores on the MMPI-2 Fp scale, a finding that should trigger a concern that the test-taker may very well be exaggerating his or her symptoms. The fact that the psychologists overlooked the Fp score is an indictment of their clinical acumen not evidence that MMPI-2 Fp scores are irrelevant, as Marx & Holowka seem to imply.

Misconstruing Research: Study #4
The last study which Marx & Holowka misconstrue is described in their article as follows:

Finally, Freeman, Powell, and Kimbrell (2008) reported that 53% of treatment-seeking (especially compensation-seeking) Veterans exaggerated symptoms or malingered on psychological tests. The tendency to exaggerate symptoms, as assessed by an interview measure, was associated with elevated PTSD symptoms but not with elevations in other forms of psychopathology among Vietnam Veterans. Freeman et al. suggested that, even among other decidedly subjective mental disorders, PTSD is a condition that is especially likely to be exaggerated. Importantly, though, service-connected PTSD was no more common among Veterans who exaggerated symptoms than it was among Veterans who did not exaggerate. This finding is inconsistent with the hypothesized negative impact of VA psychiatric disability policies.

However, Freeman, Powell, & Kimbrell (2008), noted in their article that:

Fifty-nine (80%) of the participants reported that they were currently seeking to either establish or increase their service-connected disability (SCD), while 15 participants (20%) reported that they were not seeking to increase their SCD. All of our study subjects without current SCD reported that they were actively seeking SCD. (Freeman, Powell, & Kimbrell, 2008, p. 377)

Thus, all of the subjects in the Freeman, Powell, & Kimbrell (2008) study were either already service-connected for PTSD or were seeking service-connection for PTSD. Comparing currently SC (Service-Connected) with currently NSC (Non-Service-Connected) groups is confounded by the fact that all of the NSC group was compensation-seeking. Thus, you would expect to find no difference between SC and NSC groups because each group contained a large number of compensation-seeking Veterans.

Consequently, the Freeman, Powell, & Kimbrell (2008) results remain: 53% of Veterans in an inpatient PTSD treatment program, who were either already SC or were seeking compensation, showed clear signs of symptom exaggeration or feigning.

… Continued on the next post – “Lack of Convincing Evidence that Symptom Exaggeration is Rare”

What do you think? Should psychologists and psychiatrists assess for exaggeration when evaluating Service Members or Veterans for PTSD disability compensation? Please leave a comment

Footnote
[1] Be sure to read that post in context. The author was not advocating deception of any kind. My point is simply that it is standard advice that a Veteran can (and in some cases, should) establish a basis for their disability claim by seeking PTSD treatment. In most cases, a Veteran seeks treatment both because they need to establish an evidentiary basis for their claim and because they genuinely want help.

References
Arbisi, P. A., Murdoch, M., Fortier, L. & McNulty, J. (2004). MMPI-2 validity and award of service connection for PTSD during the VA compensation and pension evaluation. Psychological Services, 1(1), 56–67. doi:10.1037/1541-1559.1.1.56

Franklin, C., Repasky, S., Thompson, K., Shelton, S. & Uddo, M. (2002). Differentiating overreporting and extreme distress: MMPI-2 use with compensation-seeking veterans with PTSD. Journal Of Personality Assessment, 79(2), 274–285.

Freeman, T., Powell, M. & Kimbrell, T. (2008). Measuring symptom exaggeration in veterans with chronic posttraumatic stress disorder. Psychiatry Research, 158(3), 374–380.

Grubaugh, A. L., Elhai, J. D., Monnier, J., & Frueh, B. C. (2004). Service utilization among compensation-seeking veterans. Psychiatric Quarterly, 75(4), 333-341. doi: 10.1023/B:PSAQ.0000043509.18637.3b

Marx, B. P. & Holowka, D. W. (2011). PTSD disability assessment. PTSD Research Quarterly, 22(4), 1-6.

Resnick, P. J., West, S. & Payne, J. W. (2008). Malingering of posttraumatic disorders. In R. Rogers (Ed.), Clinical assessment of malingering and deception (3rd ed., pp. 109–127). New York: Guilford Press.

 

A poem about growing up gay…

Never Again

I swallowed the seeds but I did not know.

I did not know what I consumed,
or that it would grow.

I was but a boy, young and absorbing all.

Little did I know how those seeds would take root and grow,
How they would mature into, tough, knotty vines,
covered in sharp, stabbing spines.
Or how this vine would ooze forth corrosive juice,
a putrid acid on my young developing sense of self.

Ah, but by the time I was a teen,
I sure as hell could feel the effects of this insidious invader.

It felt as if …

My guts were soft cheese being grated
against malicious, metal falsehoods.

My stomach was punched hard,
over and over again
by steel fists of unyielding self-righteousness.

My head ached with incessant voices of self-condemnation,
like a car alarm that won’t stop, won’t stop, won’t stop, won’t stop.

~

Eventually, I realized that something alien thrived within me.

And with that realization came a decision to wrench this plant-beast out of me.
I reached in, took hold, and pulled and pulled, day after day after day.

At times I would double over in pain.
Yet the pain was sweet; it was excruciating liberation.

When I had excavated the last of that vile weed from my core self,
I put it in a canvas bag.

I took that bag and left it on their steps,
accompanied by this note:

You can have it back; take it now.

Never again will I swallow your seeds of condemnation.
Never again will I listen to you scream, “Abomination!”
Never again will I stand idly by while you force your seeds of self-hate down the throats of innocent boys.

And know this now: We have our own seeds, which we offer freely, without force.
We sow love, where you sow hate;
We sow acceptance, where you sow rejection;
We sow power, where you sow oppression.

Yes, for those of us who have rejected your lies,
deep dreadful scars remain.

But while we may at times suffer the old aching pain,
we remain resolved:

Never again,
never again,
never again.

- Mark Worthen

 

Yelp SucksI used to like Yelp, the product and services review site, but now I’m one of a growing number of former users who declare, “Yelp sucks.”

But before I reached that conclusion, I had taken some time over the space of a few months to write 10 thoughtful reviews, thinking that if I benefited from other people’s reviews I had an obligation to contribute some of my own. I also wanted to reward businesses that I found provided excellent service or products. Only a couple of my reviews were negative.

I recently even recommended Yelp to my brother as a good source for reviews of Asheville, NC restaurants. I then remembered that I had written a review of a taqueria (taco shop) that served delicious, authentic Mexican fare but I couldn’t remember its name. So I went to Yelp knowing that I could look at various Asheville Mexican eateries and, once I found my review, I’d know the name of the taqueria.

I eventually found what I thought was the right restaurant but I didn’t see my review. There were only five reviews so I knew I hadn’t missed it. I then noticed, at the bottom of the reviews: “(4 Filtered)“–like that, in light grey type. It turned out to be a link and by clicking it I found that my review had been “filtered” by Yelp. It was not visible to site visitors when they read about the restaurant and my rating did not count toward the restaurant’s overall Yelp rating.

Curious, I clicked on a link, Why were these reviews filtered?, and I learned that Yelp uses a computer algorithm to filter out reviews the computer thinks are not “reliable.” I couldn’t figure out why my honest, unsolicited review (I don’t know the owners of the restaurant) was filtered but I accepted Yelp’s explanation that the filter isn’t perfect and that “the filter sometimes affects perfectly legitimate reviews and misses some fake ones, too.”

However, my understanding soon evaporated when I began to go back and check to see if any of my other reviews had been filtered. I discovered that all 10 of my reviews had been relegated to Yelp’s trash heapall 10 of them had been filtered! 

Why did I spend a lot of time and energy writing 10 thoughtful, reasonably detailed reviews if Yelp is going to trash them?! Something is clearly wrong with Yelp’s review filter if a normal Joe like me writes 10 honest, heartfelt reviews and Yelp removes every single one of them.

A quick Google search led me to realize that I was not alone in my disgust and dismay at Yelp’s unhelpful review filter strategy. Although most of what I read was about Yelp business accounts, it became clear to me that many other people had the unfortunate experience of having legitimate reviews pushed down and out of the public eye.

I feel sorry for business owners who have customers write glowing reviews on Yelp, only to see them filtered out. Samara Hart describes the business owner dilemma quite well in her blog post, How Yelp’s Review Filter Plays Games with Business Reputations. And for a comprehensive review, I highly recommend Why Yelp Sucks–if you are a business owner, be sure to read the Comments for an ingenious solution to the filtered reviews problem.

As a consumer, my decision is clear: I will no longer write any reviews for Yelp.

What is your experience with Yelp? Please leave a comment.

 

psychology symbolThe North Carolina Psychological Association (NCPA) passed a resolution opposing Amendment One. The Association’s Position Statement cites research studies that show, for example:

Married individuals generally receive social, economic, health, and psychological benefits from their marital status, including, but not limited to, numerous rights and benefits provided by private employers and by state and federal governments

NCPA also published a sample op ed to give members or others ideas for writing their own opinion pieces for newspapers or other venues. The sample op ed points out, for example, that Biblical arguments for prohibiting same-sex marriage ignore the many references to and endorsements of polygamy in the Bible.

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© 2012 Mark D Worthen PsyD Background photograph by Ken Thomas - "Looking west across the upper Yadkin Valley as the sun sets over the Black Mountain range." Full photo here. Suffusion theme by Sayontan Sinha